We understand that plans can change, and we want to provide you with a fair and accommodating cancellation policy.
For bookings made on our website, please contact us via email at info@switzerlandvivatours.com or phone +41 772 772 430
You can modify or cancel your booking free of charge up to 48 hours before departure. For cancellations or changes made less than 48 hours prior to departure, or in the case of a no-show, the full tour rate will apply.
Please understand us, that that we’ll need to cover the expenses we’ve already incurred in organizing your fantastic vacation.
Train is used to travel within Switzerland, we book all the tickets and plan the itinerary so you can sit back, relax and enjoy the ride. With the train journey you can enjoy the picturesque landscapes which Switzerland has to offer and you also contribute to a more eco-friendly type of tourism.
We offer tours in multiple languages to ensure a comfortable experience for all our guests. Our tours are available in English, Spanish, Portuguese, Russian and Romanian. Please let us know your preferred language when booking, and we’ll make sure to accommodate your needs.
All our excursions go ahead as scheduled, rain or shine. However, in the rare event that our partners (such as cable car operators, trains) need to close lifts or railways for safety reasons, we will adjust the itinerary accordingly.
Yes, we offer personalized tours that can be adjusted to suit your specific interests and preferences. Let us know what you’re looking for, and we’ll collaborate with you to design the ideal itinerary.
Our private tour service includes your pick up at the hotel unless you indicate a specific meeting point to meet our guide. In case of any difficulty in finding us, please call us to +41 772 772 430
Yes, we offer family-friendly tours suitable for children of all ages. If you have any specific concerns or questions about the tour’s suitability for your children, we recommend reaching out to us in advance, and we’ll be happy to assist you.
Yes, we do offer multi-day packages. Please contact us with your preferences, and we’ll be happy to create a tailor-made package that suits your needs and interests.
Switzerland’s weather can be unpredictable, so we recommend dressing in layers. Be sure to bring a waterproof jacket, comfortable walking shoes, sunglasses, and sunscreen. If you’re visiting in winter, make sure to pack warm clothing and suitable snow gear.
Yes, pets are allowed
Guests take part in all activities at their own risk and must notify us of any health concerns that may be relevant to the tour. It is the guest’s responsibility to have proper health and accident insurance, including supplementary coverage for sports accidents if participating in tours with physical activities.
